Samsung — Service not available

Address:

Chennai, Tamil Nadu

Dear Team,

I Bought a SAMSUNG Micro wave owen and a washing machine 3 years ago. Wahsing machine for 10,600 and owen for 15,000. And both were down two months ago. I registered a service call then. Some of their engineer visited us and gave some estimation for both. They said that tub of the washing machine is damaged and the front panel of the owen has to be replaced. I immediately asked them to replace those, for which they said they will come and service it in a week time. We waited for them to come back, but they didn't turn back for two months. All these days we tried calling their customer care but got some response saying that the engineers will attend us in couple of days.

Finally, I got a call from both washing machine and owen enginners. They informed me that they are not in a position to get the spares but instead they will refund some money calculationg based on the depreciation as per their policy.

I boght these products not a decade ago but just 3yrs. Everybody expects as a customer to have a proper support while buying a product for atleast 5-6 yrs. If they can't provide spares of a product for 5 yrs, I would recommend them to not to market it. I may sound sucastic here but I spent my hard earned money for this and getting some reluctant response. Infact I spoke to one of their representative called Mr.Vijay[protected], [protected]) and received some irresponsible answer. He told that he can't do any magic for me. When I asked him to give me the contact number of Customer relationship manger, he replied there is no one as such in their organization.

Being a company of Samsung's calibre and not having a escalation machanism in place, I am telling from the bottom of my heart they need to grow a lot as an organization.

Bottomline of this is I don't need their refund. Instead either let them get it serviced, or give me an option like you take the products back and give me 60% discount coupon. Anyway I am really not willing to buy a samsung product again.

They gave me an estimate of Rs.2000 for washing machine and Rs.1000 for owen.

Complaint number for both is [protected].