[Resolved]  Samsung — samsung LED TV panel fault

Address:

Cuddalore, Tamil Nadu

MAS.Warrier
Mobile : [protected]

1. I purchased one Samsung smart TV LED series 5 model UA32D5900VR version No HQ01 serial No-20573ZNBA00757X from Samsung Dealer Chellamani & co, 3 North car street, Chidambaram on 25.10.2011. The TV was installed on 31.10.2011.
2. On 09.11.2011 I noticed white patch on the left side of the screen. Since this persisted I informed the dealer who came, saw and informed the engineer of Samsung.
3. On 23.11.2011 a lady from Samsung contacted me to find out the work is completed and when I said it was not completed she assured that it will be attended within two days.
4. In the mean time I noticed white patches appearing on the right side and centre of screen after 30 to 40 minutes o[censored]sing the TV.
5. I was told the problem lies with panel and it has to be changed. They informed me that they can only demand for panel in the first week of December and complete the job by 10.12.2011.
6. The complaint number is [protected] date 28.112011 and earlier.
7. Yesterday I found TV remote functioning erratically. It requires too much pressure on button to start. I got scared and discussed the problem on mobile with qualified teacher of the branch. They told me that a proper quality check might not have been done properly.
8. I am saddened after spending so much of money that I got an inferior product. In fact I was expecting my power point slides can be used with pen drive but that is not possible.
9. Your engineer has not visited so far.
10. I request you sir, to please send this set for a thorough check to your factory research wing.
11. I also request you to provide me with a new set.
12. I am not able to get the E-mail address of Samsung Customer care or Complaints.

Thanking you