[Resolved] Samsung — WORST CUSTOMER SERVICE

ashwins005

Address:

Bangalore, Karnataka

Hi,
I had purchased a SAMSUNG LCD TV and it is still under warranty.2 months back when I wanted to wall mount the LCD , the service technician came and I asked him why is there a hissing noise when i connect to SET TOP box.For which the the technician informed that there is a defect in the series of TV and would never recommend the is product .I felt cheated .However as I had already purchased nothing can be done.He gave an alternative to change the set top box and recheck whether the hissing noise would vanish.Just yesterday I purchased a brand new set top box and installed the instrument.To my shock , the hissing noise was still existing.On Dec 3 2010,i called SAMSUNG customer care @[protected].I called and they opened a complaint number and informed that a technician would resolve my complaint by DEC 4 2010 within 8:30pm.However on Dec 4 2010 - I recieved a call from[protected] at around 10:30am .This guy a technician promised me that he would come to my residence within afternoon and repair the TV.The technician took my address.I was happily waiting for the SAMSUNG technician to turn up.However to my shock even while writing this email at around 9:15pm nobody turned up.The worst part is when I called ]SAMSUNG customer care {I wasted my whole day and made around 10-15 calls} and i would get an uniform reply that we will escalate to the concerned team and have a service guy at your place within today.All bogus and false commitments.I would request the concerned authorities to take up this issue and resolve the issue by replacing the TV or rectifying the hissing noise.Please understand the value of time in an individual's life.Plz do not give false commitments and respond to customer;s concerns in realistic manner.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

MANU V KHANNA

from Pune, Maharashtra

Complaint: I HAD PURCHASED A SAMSUNG TV FROM BETTER DEALS (Authorised
> dealer) ON 6/2/2006. THE TV STOPPED FUNCTIONING ON 23/9/2008 FOR WHICH I
> COMPLAINED TO THE COMPANY AND REQUESTED THEM TO RECTIFY THE PROBLEM .
> AFTER LOT OF CALLING THE TV MECHANIC TURNED UP BUT COULD NOT REPAIR THE
> SAME AND PROMISED TO COME AGAIN.THEN AGAIN AFTER LOT OF CALLING HE CAME
> AGAIN AND WITHOUT DOING ANY THING TOLD US TO TAKE THE TV TO THE WORKSHOP
> FOR REPAIR.
> THE POINT TO BE NOTED IS THAT THE QUALITY OF PARTS USED IN THE TELEVISION
> WERE OF SO MUCH POOR AND SUBSTANDARD QUALITY THAT THE PRODUCT STOPPED
> FUNCTIONING WELL BELOW THE NORMAL LIFE OF A TELEVISION OF 8-10 YEARS. WE
> CAN SAY THE SAMSUNG COMPANY IS ADOPTING UNFAIR TRADE PRACTICES BY SELLING
> LOW QUALITY AND DEFECTIVE PRODUCT.
> I HAVE CALLED THE COMPANY AROUNT 8 TO 10 TIMES AND HAVE TALKED TO
> ABHIJEET, SHREERATAN, ANUJA, RACHNA AND MANY OTHER OF THEIR CUTOMER SERVICE
> EXECUTIVES BUT WHO ARE RUDE AND ADAMANT IN DEALING WITH THE CUSTOMER AND
> MOREOVER DID NOT GIVE PROPER AND SATISFACTORY RESPONSE.
>
>
> Consequences : I HAVE WASTED ENOUGH TIME AND MONEY IN CALLING THE CUSTOMER
> CARE AND TALKING TO THE CUSTOMER CARE EXECUTIVES.
> I HAVE BEEN RUNNING FROM PILLAR TO POST WHICH HAS ALSO LED TO FRUSTRATION
> AND LOSS OF MENTAL PEACE.
>
> PRAYER
> IT IS REQUESTED TO GET THE SAID TELEVISION REPAIRED/REPLACED WITHOUT ANY
> CHARGE URGENTLY AND GET ME COMPENSATED FOR THE MENTAL AGONY FACED BY ME.

munisamy@venkatesh

from Korampallam, Tamil Nadu

Dear sir,
I have purchased samsung B7722 in the date of 25.08.2011.From that date of purchasing my mobile has complaint.so i went my nearest service centre Sri padma customer care located in puducherry.IMEI no:[protected].
They check my mobile update the software but that problem come again and 2nd time i went for same complaint they change the board.After that same complaint araise so went the service centre again the same problem is coming.Theyare telling they sending mobile to samsung after that only they decide cash or replace mobile after that i enquire they told accept for cash but they need min 15 days to 1 month.After one month i ask with service center they need additonal 15 days after that i enquire they dont have status of cash.simply they are telling they asking with samsung but from ur side no response.I dont know how they are telling? then why ur are giving service center in pondy.Even they are not informing the delay.how many days i have to wait that also they dont know.If i am not getting response from ur side i going to file complaint in consumer court.(complaint araise date 11.10.2011).

thanks&regards
[protected]@venkatesh
[protected]