Samsung Color Tv — Repeated failure of Samsung parts - replcaed by authorised Samsung service centre
I own a color television of Samsung. In June 2003, I the TV stopped functioning. There was no picture nor sound. I called for Samsung dealer in Gurgaon India. He replaced power supply and a component R2KN. He charged me Rs 800 for that. The service dept charges Rs 200 for visit charges.
In Oct 2003 the same problem occurred. At that time I was in Noida. The service engineer of Noida Sansung office came and saw the defect. He shanged the power supply. He told me that the part R2KN was missing. Shocking!!!
In Nov 2007, same problem occurred. gain the Gurgaon service engineer comes, changes power supply and one more part. Charges Rs 809. He is unable to diagnose the real root cause.
On 23rd July 2008, again the TV stops functioning. I call for an engineer, he replaces a diode. Charges Rs 304. He did the job in morning. By evening of same day, TV is dead once again.
Next day the guy comes again and says two more parts are gone. And I need to pay Rs 602. He says that there is no warranty on parts. He is not sur of real problem. I ask for a photocopy of his service form. He refuses. He is afraid to give the service document.
On 2nd August 2008 the power supply again blows off. This time the serivice engineer again replaces two components and refuses to give the service record.
The Gurgaon service centre is really out of control. Immediate need is to fire the service people and create a new service centre. The way these guys are refusing to give service record is an example of cheating and forgery. They know that they are putting up duplicate parts. They try to blame me for electrical fluctuations.
I seriously recommend to everyone not to buy Samsung products. There are many options available in market othe rthan Samsung.
Head Business Development
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