Samsung Colour T. V. — Poor Support Services. | |
I bought a Color T.V. from Next Retail Shop, Sector-31, Gurgaon on 24-Aug-08.. Since first day it was a deffective set. The problem was remote stops working after sometimes. Even after continously registering complaints to customer support Telephone Numbers, sevaral emails and personal calls to Service Engineers of Samsung problm is not being attended.Now it is more than 45 days and problem is still pending. I have very bitter experince with Samsung products and advice anyone not to buy Samsung product if one needs proper after sales support services becuase your product will not be serviced and you will get only mentally tartured as you have to leave with your deffective Samsung Product forever. Was this information helpful? | |
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I agree with the complaints. Samsung support is hopeless.
Reply
Greetings,
This is Bring in Kind Notice that I have been purchased an T.V. of Samsung from one of your Retailer at Bhopal M.P. name is Tarang Electronics Branched at New Market T.T. Nagar, I have Paid there 14000/- approx amount and I was commited to serve upto 1year for any kind of problem...
Just 1 Day passed to the Purchased Date the Television was not Woking at its actual level, Problem is that the screen of television is wougling and makind some chill like sound as some fire is going inside the instrument, there is etremely bad image that iam watching after paying full amount for full vision..
For which I have made complaint atleast 10 times to Tarang Electronics and your customer care too but there were no proper response, an executive has visited at my home commited that the problem would be resolved soon, but never came back. Compalint No is [protected]. As I have heard that Sumsung is one of the Best Electronics service Provider in the World, but as long as I have been the CM of your company it has never been felt like that.
Requesting you resolve my Problem either revert back my money as Soon as possible so that there could not be any bad mouth like me for big company like this.
Thanx n Regards
Ghanshyam
[protected],
This is Bring in Kind Notice that I have been purchased an T.V. of Samsung from one of your Retailer at Bhopal M.P. name is Tarang Electronics Branched at New Market T.T. Nagar, I have Paid there 14000/- approx amount and I was commited to serve upto 1year for any kind of problem...
Just 1 Day passed to the Purchased Date the Television was not Woking at its actual level, Problem is that the screen of television is wougling and makind some chill like sound as some fire is going inside the instrument, there is etremely bad image that iam watching after paying full amount for full vision..
For which I have made complaint atleast 10 times to Tarang Electronics and your customer care too but there were no proper response, an executive has visited at my home commited that the problem would be resolved soon, but never came back. Compalint No is [protected]. As I have heard that Sumsung is one of the Best Electronics service Provider in the World, but as long as I have been the CM of your company it has never been felt like that.
Requesting you resolve my Problem either revert back my money as Soon as possible so that there could not be any bad mouth like me for big company like this.
Thanx n Regards
Ghanshyam
[protected],
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