[Resolved]  Samsung — Complaint against poor customer service

Address:

Mumbai City, Maharashtra

Dear Sir, I have purchased a Samsung Galaxy Tab 3 having its Model No. : SM-T2110ZWAINU and its IMEI No. : RFID737LD7P ([protected]) on dated:[protected] from Zalani Collection, Santacruz – West, After a few days I have got a problem in functions of its Hanging & automatically power off, so I went to an authorized service center of Samsung Address: Unit No.13, Lower Ground Floor, Santacruz – West, Mumbai – 400054. to claim for repair against warranty. the executive just give me a reason that there is a problem in set and you can get it service at our service center in two to three days, after returning back from service center when I went back to home I started facing same problem, then on 23rd September I went back to Samsung service center with same problem and executive give me a same reason and it repeats twice, then again on[protected], I went back to Samsung service center for the 3rd time with same problem now the executive Mr. Rajesh (Technician) he said there is a problem in tablet motherboard, will replace your motherboard within 4 days, Mine is just a few days old phone and such a part replacement is not expected at this early stage of purchase. I have requested Mr. Hasmukh Gallo to replace the same hand set with new one but he is refused. I have handed over the tab to the said service center staff on:[protected] by 16.30. I was told to get back my tab within 4 day but till date[protected] I have not got my cell from the said service center of Samsung, apart from it whenever I have tried to talk with concerned authority Mr. Hasmukh Gallo of that service center or other contact number for asking about my cell, but they disconnect the phone or not ready to talk with me. now every days I am visiting Samsung service center, and one of them was saying that come tomorrow, they are neither cooperating me nor can able to say, about surety to give back my cell with rectifying the problem. I have made several complaints on customer care No. [protected], Complaint No. [protected] I am really very upset with Samusung service. I am requesting to your goodself considering it as a priority one & rights of a consumer do kindly initiate necessary disciplinary action against the said service center, so that I can get back my cell with repair or replace the same hand set with new one. Requesting your prompt action soonest possible. Thanks & regards, Deepesh S. Singh. Contact No. [protected].