Samsung — Complaint done for Window AC which is still not resolved

Address:

Faridabad, Haryana

Dear Sir/Madam, On 26th Sept we have lodged a request for servicing of window 1.5 ton AC which was bought in Aug'2008. The request number is [protected]. Your service engineer visited on 28th (Saturday) afternoon and after checking it, he said that there is some gas leakage due to which the cooling is not happening. He said that we need to take it to service center in Faridabad (where we stay) and the next day being Sunday (holiday) so he will pick it up on Monday morning. We recd a call from your call center regarding the same on Sunday...saying that it will be done on Monday morning. Nobody came on Monday morning so I again called up call centre and asked about the status. I was told that somebody will visit on Monday. Again nobody came on that day. Today morning I again called up the call center and after apologizing about the delay I was told the same story that service engineer will pay a visit definitely today. But till now nobody came. Just wanted to know what kind of servicing you are offering. Is there anybody who will look up to the matter and try to resolve it asap. I have a patient there at home and AC is not working. We are really facing problem due to it. Hope to see quick action on this. Rgds, Anil Kaul [protected]