[Resolved]  Samsung Consumer Electronic - 2. 0 T As24etaxtl — Non Installation of A/C

I had purchased a Split Unit AC from Samsung Distributor -DBM Marketing (India) Pvt. Ltd for which order was placed and the entire payment made in the first week of June, and I still donot have an AC in running condition.
My requirements were for 3 ACs - 2 pcs of 2 ton window units and 1 pc of 2 ton split unit. The Sequence of events are as follows:

- 3rd week of May enquiry was sent. But since they didn't have stock for 2 ton window units, instead of telling us so... they mis informed us and we were told that Samsung has discontinued production of 2 ton window unit, but when we went to the market we found the same with another shop.
- however we went ahead and ordered the split unit with DBM.
Finally after multiple phone calls and follow up after 10 days we got delivery of the Split unit on June 17th, but no installation.
Then on June 18th the installation people arrived... and we were informed that the a/c condenser didnt have gas... (implied a defective pc)... so our A/C was still not functional...
On June 19th - the engineers arrived to fill gas... informed us that the gas was leaking... so cannot be filled.. we spoke to the DBM... being Friday... they promised that they would change the unit on Monday- June 22nd. Between then and now... we have called DBM, spoken to Samsung... and everyday multiple time... and all we here is in the afternoon, in the evening, its allready here, so tomorrow... last of this was this evening - was supposed to have been replaced this evening by 7:30pm... but I am still without an AC inspite o[censored]s having told them that its today or we would want our money back... but even that fell on deaf ears... at this point I am at the end of my tether and not sure what to do. Please help.

Regards
Anjalika