This is to inform you that the mobile phone i had purchased 6 months ago and which started giving me problems over 2 months ago is not being given the due servicing which the company guarantees when it is still well in its warranty period. The service center which is situated in Aundh, Pune called "Shri Communications" and which is supposedly an 'authorized' service center, has no professionalism nor any respect for its clients which brings to notice the 2nd point of concern: what kind of 'professionals' does the company produce! I was called on 5 separate occasions to collect my phone which they promised to have repaired by then and seeing that the only problem my phone had was a dead display, this didn't seem like a very difficult case to tackle, but i was obviously wrong; it seems to be so utterly difficult, even trained professionals cant seem be able to change a display. The first time i went to get my phone serviced, they promised me it would be repaired within the next 4 days. 5 days later i called up the center they told me to give them 5 more days. When i optimistically went on the appointed date, they told me to give them 1 more week. "Friday pakka madamji. pakka". Exasperated but still hopeful i went on Friday to collect the phone. "Sunday please. promise. this time pakka." After throwing a fit and reprimanding them on their incompetence, and feeling absolutely sure on Sunday that my phone was definitely not going to be repaired, i called up the service center and, sure enough, "Tuesday ma'am. please". This just speaks volumes about the competence of the staff of the service center, and more importantly (and embarrassingly) speaks volumes about the company.I now know for sure that i am never going to buy another Samsung phone as long as i live, nor am i going to advise anyone to do the same. This should be a very embarrassing situation for a company to be in, being told off on the quality of their products, but somehow, it doesn't seem to bother the company not its employees. This is a very dangerous position for any company to be in, as the success of a company is only dictated by the happiness of its customers. And once this is compromised or jeopardized, the company is, for lack of a better term, in deep .
disgusted and disgruntled,
Yuhina Lhamu Lachungpa. Was this information helpful? | 
Post your Comment