Samsung Corby Plus — INCOMING VOICE PROBLEM - REPLACEMENT

Address:

Pune, Maharashtra

I own a Touch screen mobile phone Samsung Corby Plus B3410 the details of which I have given below:
IMEI No: [protected]
Sl No: RV72240836Z

I purchased this phone on the 19th April 2010 and hence the phone is still under warranty period.

Just before some days I experienced problem in Incoming Voice during a phone call (Speaker through which we talk on phone calls is not working at all) and hence decided to give it for service at the service center.
I reside in Pune. The below given is the sequence of the activities which I underwent to get 'Satisfactory Service' for my mobile phone:

1. Went to Shree Communication (Samsung suthorised service center, Aundh Road, Pune) on the 28th November 2010 and submitted the phone citing the above problem. Shree communication promised to repair it in 2 days. Gave a copy citing Work Order no : 2455.
2. Went to collect my mobile phone on the 1st December 2010. Checked my mobile phone. The problem was not solved. Again gave the phone back to Shree Communication on the same day and they promised to solve the problem within a day or two.
3. Got a call from Shree Communication directly on 3rd December 2010 that the problem has been solved and said that they will check the phone for a day or two and give it back to me. For this they promised to call me again for when can I collect my phone.
4. On the 6th and 7th December tried to call Shree Communication but no single person picked up the call.
5. On 7th December 2010 Eve I personally went to Shree Communication for checking the status of my phone. Reached there and asked about my phone. As said by them it was okayed. When I checked my phone the problem was still not solved. I was told that they(Shree Communication) sent my mobile phone to the company and the phone was thoroughly checked. Got a very harsh response from the people of Shree communication. Got frustrated by them and took the phone as it is and decided to give to other service center.
6. On the 8th December 2010 got address of another service center by calling Samsung Customer Care and Went on the same day to Samsung Mobile Services, Shop No:5, 1st Floor, The Millennium,Nal stop, Karve road, Pune - 411004.
7. Citied the above problem in my phone and about the 'process' which I underwent as above before arriving to Samsung Mobile Services, Karve road, Pune. They checked the status of my complaint, online and hence the"Work order/Call" was still kept "ON" by Shree Communications, Aundh Road, Pune.
8. Mr. Sandip Shinde at Samung Mobile Services, Karve road, Pune, told me that they cant carry on the further repair work as my previous " work order/call" is still "on". They need to take authority from the Samsung Company to carry on the work.
9. As directed by Mr. Sandip Shinde I gave my mobile phone to Samsung Mobile Services, Karve road, Pune and promised me that the moment he gets the authority he will carry on the further work. Hence my new Work Order no : 2134.

Hence for this reason I request you to authorize Samsung Mobile Services to carry on the further process. I also request you to take my complaint seriously and give me a proper complaint no.
If the problem is still pertaining then I request you to please Replace my mobile phone. As its already more than 12 days that I am without my mobile phone. I may further take strict action for the same.

My previous complaints and reference nos. with Samsung regarding the same:
Transaction No: [protected]. Email Complaint.
BP No: [protected]. Through customer care.
No further actions have been taken on the same.