Samsung Corby Pro — poor service

Address:

Srinagar, Jammu and Kashmir

i purchased samsung corby phone on 05.05.2010. it works in good condition. After four months, (15.10.2010) i got problem in my phone, i played music player, when i played it, speaker is not working.On 16.10.2010, i went to your service center O.H.I Electronics in sringar near budshah bridge.there is no response .i said to person (mr. javaid) my phone has problem in speaker. he said to me the parts are not available without checking the phone. i said why the parts are not available . he said that corrier company is not recieving the parts.he said that i have go to dehli on 25.10.2010 and gets back on 04.11.2010 .and then you call me .
i said mr javaid first you check my phone what is the problem whether it is speaker problem or any other problem. he gives the phone to technician .the technician said your radio is on i said to technician i have never inserted the headphone in it. the technician inserted screw driver in headphone jack. without job card he opened the mobile and said there is ringer problem then mr javaid said to his technician put another ringer into it from customers phone. i said to mr javaid that please give back my mobile.
mr javaid said that wait for 17 days when i get back to srinagar.O.H.I Electonics service is nill, zero. he not knows how to talk with customer. he not knows customers dealing. your product is good but the service center in srinagar is totally poor (O.H.I Electronics) mr javaid has no manners how to talk and deal with customer.
thanks
with regards
waseem