[Resolved]  Samsung / Corby Pro — Service Centre is not returning my phone

Address:

Uttar Pradesh

I bought a corby pro mobile (B5310) IMEI no. : [protected] from Samsung plaza at sector 18 noida on 5th April’2010. But after 2 months suddenly the mobile stopped working. I gave my mobile on 21st June’2010 for repair at GNH Telecom ltd, sector-27, Noida ( Samsung authorized Service centre).

Initially they were not able to detect the fault and asked me to enquire after 2-3 days. When I enquired about my phone they said its motherboard is not functioning properly and need to be replaced and will take 2-3 days for replacement. But then after 3 days they asked for 1 week more and then again and again they are extending the time and ignoring my calls.

This is not it, whenever I try to call the service centre, the phone is switched off( Phone Number: [protected]/08). Only from 1:40 to 2:15 the phone rings and even then they don’t lift it of just rejects the call and whenever they lift the phone they say it will take 4 more days to repair your phone as the service centre main office is not supplying the motherboard for your phone). I tried to call their head Mr. Shobhit( Mobile number: [protected]) but he never lifts the phone. I have searched all the contact numbers available on internet for GNH telecom Noida and tried calling each and every number but they never attend my call.

I called the Samsung service centre noida head office on 32328080 and talked to many people many times they called back too but they were not able to solve my problem. They gave me Mr. Sandeep’s number ([protected]) I called Mr.Sandeep he talked to me once and asked me to message him my phone details; I did that immediately but no action was taken. Now I call him again many times and even he is not lifting my phone.

This is really shameful. Then I am really disappointed with SAMSUNG products and services. And I will never buy a SAMSUNG Product.

I am really fed up now its more than a month my phone is not working or your Service centre people are using my phone and not returning it to me.