Samsung Corby Speed Cdma — Not supporting to network

Address:

Ghaziabad, Uttar Pradesh

Dear Sir/Madam
Purchase Samsung corby CDMA set wide Invoice No 12009/10 Dt 21st Feb 10 from Drive India Enterprises Solution Ltd. logged first complain on 22nd April for not supporting to Network and Blue tooth they rectified and return to me, but the problem partly shorted out, again visited the same Samsung service centre which is in Ambhedkar Road there they told us that your mother board having fault so you register the complain as soon as we receive the mother board we will change, after 15 days we called them they inform the mother board not yet received contact us after 10 day, when we contact after 10 days they given the same reply, than we contact customer care of Samsung they register our complain wide reff. no [protected] they had a talk with their service centre and inform to me that they will provide me substitute set against my faulty set and with 4 to 5 days they will return my set after repairing after making 4 to 5 calls, my set not rectified neither they arrange substitute set for me. Then again I approach to customer care they given the mobile no of Mr Sandeep Chowdhary Manager service he promise me that the set will be rectified with in a or two but it didn’t, I call him on regular basis but he didn’t picked up his phone after so many calls once he picked my phone and inform that the mother board is coming from south and we are receiving the same within one or two days as soon as it is receive in our end I will inform you he never call me neither he received my calls. It takes almost one month. When again I call to customer care they told we that we are referring your case to our head office and within 3 to 4 working day you receive call from them, but I didn’t when I again get in touch with them they said we are sorry we cannot do anything you write to [protected]@samasung.com since 23rd July I send 5 reminders every time they promise that my concern person will get in touch with you but till date no body call me. My warranty period will be expire on 20th of August 2010 than who will be responsible.
Please help me out I am fed up with this company. Your kind attention is require in this matter.

Thanking You
Yours Faithfully
Jagdish Rao
[protected]