[Resolved]  Samsung Customer Care — worst customer care

Address:

West Delhi, Delhi

I am amazed as well as so damn annoyed at the behaviour and response of Samsung Customer care people. Their name is a misnomer...instead of customer care it should be known as Samsung harrasment service. I first called them on 5th April,2011 regarding my Samsung Top loading automatic washing machine...after several reminders ,one Nafis...technician from their Uttam Nagar service centre came.He checked the machine and told me that their was a problem with the pcb and pressure sensor and that he was taking it with him and would get it repaired. He told me that maximum it would take 4 days...after many days when he did not come back ,I called again . After few days he comes back with it and tried to fit it back ,but then himself realised it had not been repaired ..when i questioned him,he was apologetic and told me what could he do as he was just told to replace it as it iss and was not even given a new sparepart to replace it.I got the tel.number of the head of the Uttam Nagar Service centre and called up Mr.Suresh Yadav atleast 4 times ..each time he would come up with some flimsy excuse that either he was out of office orwould find out and would call back immediately ...i felt so frustrated at the callous attitude of Mr. Yadav..he is certainly not competent to be given charge of Samsung Centre .
Then I started calling up 30308282 again but each time was told that they would send somone...I would keep waiting ...but no one came . I even talked to 3 different supervisors of the Customer Care executives...and each time was told that their senior engineer would be coming...today when I called again was told that definitely he would be coming today ...all lies.Is this the way customers are harassed for being stupid enough to buy Samsung products?...one does not expect this type of service from a company like SAMSUNG...I will never ever buy samsung products from now onwards and people please be forewarned that this is the type of harassment you will face if anything goes wrong and one has to call up their Customer care service...they care two hoots for their customers...all a big sham
Am really disgusted
Mrs Asha Pandeya