Samsung — Filter not available

Address:

Cuttack, Odisha

I have bought a Samsung Refrigerator Model RSH3FHBP1 in November 2007, costing Rs. 80000. A red light indicator for filter replacement has been on since almost 18 months. Despite registering nearly four complaints in the last 18 months and phone calls to the dealer, Samsung Regional Office, Samsung Toll Free number, and numerous service engineers visting and noting down the Filter Part number, the filter still has not been changed.
I would advise all people who intend to buy Samsung Refrigerators to ensure that replacement filters and other spares are available. Otherwise, they might have to dump their costly refrigerators in, say, two year's time, for non-availability of spares.
Finally, I would be grateful if Samsung, who now claim that the said part is not available, relaces the refrigerator with a equivalent current model.