| Address: | Rampur, Uttar Pradesh |
I WANT TO INFORM YOU ABOUT A 9 MONTHS OLD MATTER REGARDING D.O.A HANDSET NOR BEING CHANGED BY DISTRIBUTOR (MODERN TRADERS RAMPUR ) OWNER MR. SHAKIB AHMAD ([protected]). I PURCHASED A HANDSET G.T.E. 6712 BY MODERN TRADERS , WHEN I SOLD IT TO CUSTOMER , CUSTOMER CAME BACK TO ME WITH A SOFTWARE PROBLEM (HANDSET SCREEN WAN BLINKING WITH SAMSUNG LOGO ON SCREEN).SINCE THE HANDSET WAS IN WARRANTY SO I SENT COSTOMER TO SERVICE CENTER . CUSTOMER CAME BACK TO ME WITH A D.O.A CERTIFICATE TO CHANGE THE HANDSET. I CHANGED THE HANDSET . WHEN I RETURNED THE D.O.A. HANDSET TO THE DISTRIBUTOR HE RETURNED THE HANDSET BACK TO ME AND SAID THAT THE HANDSET WILL NOT BE CHANGED BECAUSE THE I.M.E.I. STICKER WAS NOT ON THE BOX . PLEASE TELL ME THAT WHAT WAS MY MISTAKE IF THE STICKERS WERE NOT THERE . HOW SERVICE CENTER MAKE THE D.O.A. WHEN STICKERS WERE NOT AT THE BOX. BOX. I ALSO TALKED TO MR. ARVIND SRIVASTAVA MARKETING AGENT ([protected]) OF THE AREA , BUT HIS BEHAVIOUR WAS VERY RUDE HE SAID ME THAT HANDSET WILL NOT BE CHANGED IN ANY CONDITION AND U CAN DO WHATEVER U WANT .PLEASE TAKE A POSITIVE ACTION REGARDING THE MATTER .
SUMIT DHINGRA ([protected])
H.S MOBILES
GURUDWARA ROAD ,CIVIL LINES
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