I have purchased a Samsung D840 mobile (IMEI NO.=[protected]) on 29/01/08 from TOHFA shop situated at Shastri Bazar, Evergreen Chowk, Raipur, Chhattisgarh. From the very beginning this instrument has been giving lot of problems. Every time it has given to shop owner. 1) In March the sound was not proper and 2) then sometime in may-June, 08 the mobile had become a little loose at the point it slides. Consequently the phone connection would get disconnected while connecting, at the slightest movement, the shop owner repaired this problem. 3) then in sept/oct, 08 the screen display was completely invisible and consequently the call no's, dialed no's, received no's, phone book etc. could not be seen but the phone connection got through and conversation took place.
The mobile instrument was handed over to the shopkeeper who reportedly told me that there was some part in the screen display which needed replacement and the mobile was given back after more than a month in Oct, 08.
Once again in Nov-08 the phone could not take charge and whereas the display and connections were all working, when shown to the shopkeeper on 12.11.08, he told that the charging pin had been pressed down and the problem would be rectified in a day or two.
Since then I am get to receive back my phone, the shopkeeper says that it has gone back to the company for repair because the screen display has been broken and the part will have to be bought from outside Raipur.
I failed to understand as to how some part the screen display was broken when the display was full and proper at the time was handed over to the shopkeeper.
I am facing a lot of problem with this instrument, Kindly look into the matter and do the needful immediately, the instrument is well within guarantee period also.
Yours truly,
Rakesh Sinha
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