[Resolved]  Samsung — DELAY IN REPAIRING

Address:

Ratnagiri, Maharashtra

TO
SAMSUNG SO CALLED CUSTOMER CARE EXECUTIVE

SAMSUNG REF NO. [protected]

ON 09.05.12 I COMPLAINT TO SAMSUNG SERVICE CENTER NUMBER FOR THE REPAIR OF MY 1 ½ YEAR OLD PURCHASED (THE MAIN CAUSE OF MY UNFORTUNE) SAMSUNG 32INCH LCD. THE LCD FRONT PANEL HAS BEEN DAMAGED FOR “NO REASON”. YOUR SO CALLED SAMSUNG ENGINEER VISITED MY HOUSE (THAT TOO AFTER I EMAILED SEVERAL TIMES TO YOU AND AFTER 15-20 DAYS FROM DATE OF COMPLAINT) AND TOLD TO REPLACE FRONT PANEL WHICH COST AROUND[protected]* (*PENALTY FOR PURCHASE OF SAMSUNG PRODUCT). I THEN EMAILED FOR DISCOUNT AND THEY HAVE GIVEN ME “BHEEK(HINDI WORD)” OF 35% (THAT ALSO TOO AFTER SEVERAL EMAILS). DUE TO LACK OF FUNDS I HAVENT CONTACTED FOR 15 DAYS. AS SOON AS I MANAGED MONEY ON 27.06.2012 I CONTACTED YOUR VERY KNOWLEDGEABLE, EFFICIENT, HARDWORKER (SORRY I DO NOT WANT TO USE ABUSIVE LANGUAGE HERE OTHERWISE……I AM FAMILIAR WITH THAT TOO) SERVICE MANAGER MR.ANAND (MOB NO.[protected]) AND TOLD THAT I WANT TO DO REPAIR OF MY SAMSUNG LCD. THAT TIME HE SAID OK. ONE DAY LATER HE CALLED AND SAID YOU HAVE TO RESPOND TO EMAIL WHICH OFFERED ME 35% DISCOUNT, I DID THAT TOO ON 30.06.2012. HE SAID PART WILL HAVE TO ORDER FROM NOIDA AND WILL TAKE 6-7 DAYS TO REACH IN CHIPLUN, I SAID OK. ON 06.07.2012 I RECEIVED A CALL FROM SAMSUNG CARE CHIPLUN (MOB NO.[protected]) AND THEY TOLD ME THAT REPAIR COST WILL BE AROUND[protected], I TOLD THEM ABOUT DISCOUNT OF 35% OFFERED BY SAMSUNG BUT THEY WERE UNAWARE OF THAT (REMARKABLE CO-ORDINATION BETWEEN SERVICE CENTRE AND SERVICE MANAGER). THEN I CONTACTED ON THE SAME ON 07.07.12, 09.07.12, 14.07.12 FOR WHERABOUT OF PART BUT EVERYTIME THE ANSWER IS WITHIN 2-3 DAYS IT WILL COME. IN THE MEANTIME ON 10.07.12 & 11.07.12 I ALSO CONTACTED YOUR SERVICE MANAGER “MR.ANAND” BUT THE ANSWER IS SAME AS ABOVE. I AM QUITE AMAZED THAT EVEN AFTER 10 DAYS OF SENDING EMAIL ON 30.06.12 DIRECTLY TO YOUR CUSTOMER CARE ADDRESS TO START REPAIRS IT WAS NOT YET REACH CHIPLUN ( MAY BE MODE OF TRANSPORT WILL BE TORTOISE). ON 18.07.2012 AT AROUND 5.15 PM(THE DAY OF HEIGHT OF NUISANCE/HARRASSEMENT) IN HEAVY RAIN I VISITED YOUR CHIPLUN SAMSUNG CARE AND THE OWNER TOLD ME THAT YOUR PRODUCT HAS JUST CAME (ISNT IT SO CARELESS APPROACH) AND TOLD ME THAT YOUR REPAIR WILL BE DONE BY TOMORROW MORNING AS ENGINEER IS NOT AVAILABLE NOW. I AGAIN SAID OK. AFTER JUST TWO HOURS I HAVE RECEIVED CALL FROM CHIPLUN SERVICE CENTRE AND TOLD THAT YOU HAVE TO AGAIN CALL SAMSUNG SERVICE CENTRE AND REOPEN YOUR REQUEST TILL THEN WE WILL NOT DO YOUR REPAIRS (CLEAR HARRASSEMENT). I IMMEDIATELY CALL YOUR RUBBISH SERVICES ENGINEER MR.ANAND AND TOLD THIS BUT HE WAS THE FATHER OF ALL THIS NUISANCE, HE SAID YOU HAVE TO CALL AND REOPEN YOUR REQUEST. THIS IS FOR YOUR GOODSELF (MY FOOT) AND BEHAVING LIKE HE WAS DOING A GREAT FAVOUR TO ME. I SAID OK AND CONTACTED YOUR SERVICE CENTER AND TOLD TO REOPEN COMPLAINT NUMBER AND SHOCKED TO HEAR THAT THERE IS NO COMMENT ABOUT 35% DISCOUNT, NOW YOU TELL ME WHY I SHOULD NOT FILE A CASE AGAINST SAMSUNG IN CONSUMER COURT FOR MENTAL HARRASSEMENT AND CLAIM COMPENSATION FOR DELAY IN REPAIRS, FOR INAPPROPRIATE, IRRESPONSIBLE BEHAVIOUR OF SOME RUBBISH MANAGER. PLEASE REPLY WITHIN 24 HOURS AND REPAIR MY LCD IN 48 HOURS OR THIS EXPERIENCE I WILL SHARE WITH MY COLLEAGUES, FRIENDS, RELATIVES (TOTAL APPROXIMATELY 100 PEOPLES, ISNT THAT ENOUGH) AND MAKE SURE THAT THEY DO NOT BUY YOUR SINGLE PRODUCT. AND YES WOULD LIKE TO SHARE THIS ON YOUR AS WELL AS MINE FACEBOOK TOO.