[Resolved]  Samsung — Poor Product and Service

Address:

Delhi

Beware of Samsung LCDs
[protected]
Just a few months back I bought my first Samsung product : LCD:LA22B480 from ARVEE Sales Agencies on 20th March 2010, Invoice # K1739 for INR 16200.

LCD started behaving erratically on 28th July 2010 (in less than 6 months). Engineer visited, did some replacement but no use. Till today I am being told that Samsung India is not having spares in stock.

My humble request to you; please help me understand:
1.Are Samsung technicians ill-trained to diagnose the problem well at the first instance?
2.Are Samsung service centres so ill-equipped that they don't hold spares even for latest models?
3.Are Samsung contact centre not adequately empowered to even tell customers when things will be fixed.
4.This product is under warranty and in this period Samsung is telling me, spares are not available. I am wondering what would happen post warranty.
5.I was told that LCD stopped working as I have a cooler in your room. Are your products not made for Indian climatic conditions?

I did try your service centre #[protected] Mr. B. R. Rizvi, but let me assure you, people out there are too busy for customer care, no one picked the phone.

Thanks & Regards,
Amit Aggarwal
+91-[protected]