[Resolved]  Samsung — About improper cooling and discharge of huge amount of water from Refrigerator

Address:

East Delhi, Delhi

Dear Samsung,

I have purchased a Samsung refrigerator Model: (RT24M 0577) RT24BDMA1/ XTL (model number not reflecting in your present series) by one of your reputed authorised dealer at Mayur Vihar i.e., Neha Electronics on 23.06.2010. The said refrigerator was delivered at my residence on 24.06.2010 and started its operation as per your instructions manual and as per the advice of dealer’s executive. Unfortunately, since the day of purchase the said refrigerator is giving improper cooling and discharge huge amount of water which get scatter on the floor. For this malfunction I have several times lodged complaint at your customer complaint number – 30308282 but unfortunately at every occasion your on-line technical support executives instead of visiting in-person for inspection start giving instructions to resolve the complaint on phone which causes huge mental agony and harassment. I have purchased this product because of your company reputation in consumer goods and after sales service. I also spoke to your authorised dealer about the same malfunction and he confirmed that the product has manufacturing defect and adviced to approach the company for replacement since he can’t address my grievance. Since the model number (printed on refrigerator) is not reflecting in your list of current series I fear that your authorised dealer has sold me old model.

It is submitted that I am suffering hardships since the day of purchase of refrigerator as the same is working abnormally and having serious manufacturing defects and further you have completely failed to address the manufacturing defects in your product. Therefore, you are requested to either replace the said defective refrigerator with any other present model or refund the present price of the refrigerator immediately.

Ashish Chauhan