| Address: | Thane, Maharashtra |
------- Original Message -------
Sender : [protected]@DellTeam.com<[protected]@DellTeam.com>
Date : May 01, 2012 03:22 (GMT+05:30)
Title : Issues with Samsung Tablet
Hi Rajiv / Myeong,
This is regarding a complaint lodged earlier with Samsung India (see attached).
I had submitted my handset at your Service Centre at Mira Road (Mumbai) and was asked to collect it after two days. Before submitting the handset it had various problems like battery heats up very fast ( which I’m sure will blast one day), bluetooth does not works, system hangs quite frequently. I HAVE COLLECTED MY HANDSET TODAY AND NONE OF THEM HAS BEEN CORRECTED. To add to the pain, your engineers have damaged the screen-guard on the left hand-side panel which means I need to buy a new screen-guard.
That was just a gist out of the inventory of problems that I’m facing with this handset. I would really wish if Samsung can replace my handset OR if that does not sounds feasible I would really wish if you can take back your handset and return my money. I get calls everyday from your call centre asking me about the status of the issue and then very easily concluding that “If you have a problem please visit our service centre”.
I really have a questions for you both. Do you think that it’s easy for someone to visit your service centre which is 20 miles away from your place and you have to make time from your regular TIGHT schedule. At least it’s not possible for me.
Believe me, people have fought with me at Samsung service centre, have given fake commitments and have shown one of the worst side of customer service. Please understand, this tablet (galaxy p620) was priced at 27k when I bought it and it is really a BIG price for me and I just cant throw this away.
I would really appreciate if you can intervene in my case and please do not ask me to visit your service centre again. Even if you do, then at least make that my last visit.
Waiting for your help in this regards.
Ved Prakash Singh
Global B2B Support Lead
Dell | Global B2B PremierConnect
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