Samsung Digital Camera D860 — NON COMPLIANCE WITH WARRANTY NORMS

vivek pandey

from Jamnagar, Gujarat

Address:

Jharkhand

I PURCHASED THE DIGITAL STILL CAMERA MODEL D860 ON 09.01.09 FOR WHICH THE COMPANY OFFERED 2YRS WARRANTY ALONGWITH ONE YEAR EXTENDED WARRANTY.
THE CAMERA STARTED MALFUNCTIONING WITHIN IT'S WARRANTY PERIOD. THE CUSTOMER SERVICE CENTER AT JAMNAGAR (DIYA COMMUNICATION) TOOK UP THE CASE ON 21.07.10.
I WAS ASKED 2 VISIT AFTER A WEEK. THE SERIES OF VISITS CONTINUED FOR MORE THAN 08 WEEKS IN WHICH THEY EXPLAINED THE CAMERA HAS BEEN SENT TO AHMEDABAD FOR HIGHER LEVEL RECTIFICATION.
I GOT MY CAMERA BACK ON 29.09.10 IN VERY BAD SHAPE. THE OPERATIONAL CAMERA WITH INFERIOR PICTURE QUALITY WAS RETURNED BACK WITH THE DEATH OF ITS POWERING ON. THE CAMERA REFUSED TO SWITCH ON EVEN AFTER PUTTING FRESH PAIR OF BATTERIES.
THE CUSTOMER SERVICE CENTER HAS ADDED MORE WOES TO MY WORRIES BY MISSING THE DATA CARD OF THE CAMERA.

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Nitin Thakare

from Pune, Maharashtra

I gave my Samsung P55 camera for repairing at Anand(Guj) service center 4-5 weeks back for a complaint regarding Flash. Yet despite of several assurance from the service centre that it will get repaired soon, i havent got it yet. Everytime I go there, i am asked to come another day...I am fed up of all this because it already lead to me in depression. I decided not to purchase any of Samsung Product hereafter and I will suggest to all coming in my contact not to purchase Samsung Product. I am very very disappointed with the problems occured in the product and the way its repairing being carried out with such an extended delays...