[Resolved]  Samsung - Dual Sim C5212 — New other model set

Address:

Ghaziabad, Uttar Pradesh

Dear Sir,
This my second complaint for the same set within 04 months of procurement.Copy of my first mail is attached below. It is solved & my phone get repaired but not changed (as i requested).

It is kept by service branch for 01 month (no service phone is provided) & then handed over to me informing that the mother board of this set is found corupt that is why phone was not functioning well.
Repair is done & new motherboard is installed in place of old motherboard.

After a month today morning when i pick my phone to call somebody i found it is switched off even though it was on charging. I switched it ON but after showing the booting message of Samsung C5212 it again switched OFF i tried no of times to switch it ON but fails.
Now my wife again submitted that set to service centre at K.K services, ghaziabad (Owner-Ashish,[protected]) for repair.

I got fed up from this phone. I want a new phone against this phone
Plz Help. My Samsung Cust. Id No.- [protected]


regards,
Amit Trehan
[protected]
[protected]@gmail.com

(Encloused : last email complaint.)
Dear Samsung,

Your New Duos model-C5212 is really rediculas. My wife gifted me the new set on my last birthday that is on 24 July,2010.
She procured this set because of 02 sim slots option.

From the day one it is giving following troubles,

01. only showing 01 network at a time .
02. Outgoing voice is too low that i offtenly got complaint from my freinds that your voice comes too low during conversation.
03. It never picks the signal of local FM radio channels when I travels through a local train or metro.
04. Battery discharges fully in a single day even i talk only 1/2 an hour only.

Regarding this
- First i visited the shop from where this set is procured , the shopkeeper said that signals might be week of your another sim.
I complained & requested the Airtel person to check for the week signals & also i observed the phone for another couple of days
but i found that the signal start coming of the Sim which i choose as default.
- Then i somehow find out the samsung customer care no. & ask them for support,they give on id no - [protected] & also logged my complaint.
They said to submit the phone for replacement to the nearest service centre at K.K Services, Ambedkar Road, Ghaziabad
& then contact to Samsung cust. care with the Job card issued by serv. centre.
- After couple of days my wife visited their office (dated-18/09/10) & shown the handset.
The serv. centre person said that there are simply some setting problems
& requested her to wait for 1/2 an hour & they will retrun the same after making the settings.
The serv. engineers tried for 01 hour but for no use.
Then they submitted the phone with them & gave my wife a Job card & said to collect the phone after 25 - 30 days after repair.
- As said by Samsung Customer care executive, again i contact the Samsung's Cust. Care (dated 04/10/10) & again requested
to exchange the Duo model handset by some single sim model. They give me the no. of Mr. Sandeep (Area Sales Manager,West)
[protected] & said to inform all this matter to him & he will certainly help me out & if not ,then again inform the customer care deptt.
- I called Mr. Sandeep , but beyond my expectations he just replied that we are the only after sales service & support persons
I can't do anything on this issue as Samsung has the Policy to exchange the handset only within 04 days of procurement.
- I again made a call to Samsung's Cust. Care & update them of all then they said that we are not able to support you as we are from technical side.
So they gave me the mail -id support.[protected]@samsung.com & guide me to book all the issue to this.

My Question is - Why i should take a new repaired phone for which i have paid the charges of new set ?

I have not paid for a handset from which i will face the problem from day one.
Also i have taken that set because of 02 sim option but i am not getting that feature , so that set is worthless for me.

I want to just give back/exchange this set. I do not want this set at all.

I am also ready to put the extra money of rate difference against replacement of this model dual sim phone from
any of other samsung model with single sim option of higher price range even.


Plz suggest & call me at [protected] with solution.

regards,
Amit Trehan
(Samsung Cust. Id No.- [protected])