[Resolved]  Samsung Dvd Home Theare Htp10 — Non repair

This is to bring to your kind notice that i had purchased a home theatre from samsung dt 29.05.06.

With the product showing problems i took to the samsung service centre in bhubaneswar(Orissa) for repair on 20.12.08.The service centre told that some parts needs replacement and assured to hand it back within 15 days.Not receiving any call from their end i called up after 15 days but they told the part has been indented but had no idea about the date of arrival.I knew i was going to face problems cause another of my colleague has faced the same problem with his microwave still in the service centre for past 6 months awaiting part replacement.Inspite of my repeated follow up with the service centre and samsung call centre nobody has cared to call up and address the issue.They dont even know the time by which they would deliver the product and same is lying in the service centre.
Its really unfortunate tnat a company like SAMSUNG has such irresponsible attitude towards its customer.I dont even know whom to address the issue now.