[Resolved] Samsung Dvd Player Vp - Dc 163i / Xtl — Not working properly, No proper service | |
Sir, I purchased a DVD player, Model samsung VP-DC163i/XTL from shah electronics and home appliances (P) Ltd on 07/01/07 for Rs.38058/- (Thirty Four Thousand Fifty Eight rupees only). Invoice number is RPHP-816. From the very beginning I am not satisfied with the product. I have following complaints with the product from the beginning. 1. Disc error, 2. LCD on/off, 3.No clarity of pictures or zoom N/C, 4. Disc tray some times do not open, 5. Power switch does not work at times. When I complained about these I was asked to take the piece to the service centre located at #6-3-865, My Home Jupally, Ground Floor, Ameerpet Road, Greenlads, Hyderabad-16. Phone:[protected] on 30/06/07. They serviced it and gave it back to me in the very same working condition. when I asked about it they told us that they serviced it and told stories. I signed the work order striking out the word "satisfactory" in the sentence "I have recieved the equipment in satisfactory working condition. I asked for the exchange since we had problem from the first day itself and also sent the above grievance through the samsung website.BUT ALL IN VEIN. I here with attach the invoice and the service word order for ur perusal. Please do the needful. My Contact number is (0) [protected], (0)[protected]. The address in the invoice has been changed. Thanks& Rgds, Prakash.S Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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Samsung — DVD player faulty
Hi,I am Ashish Malhotra from Chandigarh.My DVD player suddenly started producing a sound. When the executive visited, he said that the belt that drives the CD tray has broken. He handed over the broken belt and told to visit the service center in Sector - 41, chandigarh.
After visiting the Service center:
1. They told they did not have a belt and i went, purchased the belt and gave to them.
2. After waiting for 3.5 hours, they told that they are not able to set the mechanism and will call me when the mechanism will be set.
3. After 5 days i received a call that they are not able to set the me3chanism and i will have to replace the complete mechanism or i can take back my DVD.
I went to Service Center because they have all the expertise required to perform a task. But if they were not able to then they should have said a NO in the beginning. Just because they were not able to set the mechanism, i have to pay 1800 bucks instead of 2/- for just belt.
this is a very irresponsible behaviour.
Ashish
[protected]