[Resolved]  Samsung — refrigerator

Address:Malappuram, Kerala

its working but not cooling
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Nov 30, 2016
Complaint marked as Resolved 
Verified Support
Mar 12, 2012
Samsung India Customer Care's response
Dear Nillesh Agarwal,

Greetings of the day !

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. Please share your contact details and complaint number(if any) with us here. Our service specialist would get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.

Thanking and assuring you for best services always.

Regards
Samsung Team
Complaint comments 

Comments

Hai,

My name is Sirisha. I have Purchased a samsung Refrigerator frost free RT 29CDLB1, date 23/10/2011 at Adishwar, new bowenpally hyderabad, My Refrigerator is not performing cooling effect since 25 may 2014 & the compliant lodged and later the engineer visited the residence checked thoroughly and confirmed that there is some problem in the cooling device, which can be replaced, and confirmed that the device would cost 2800/- on 28th May 14, there was no communication later, we have again lodged another compliant to rectify the problem. Samsung team could arrange another engineer and after visiting my place he confirmed that, the problem cannot be rectified, and the company will replace the refrigerator, by reducing 44% of the purchased price, based on the year of purchase and the tenure. later there was no call received from Samsung call centre. The person who had last visited was Mr. Zaheer, and his contact number is [protected], The compliant is not addressed now. We are complaining to sumsung costumer care service everyday, but all the efforts have gone in vain, but no one not get the action . my compliant reference no is [protected] so today we are filling a case against Samsung to consumer court. Till i facing same problem, please rectify the problem.

We are not satisfied with your service.

Regards

Sirisha
We are not satisfied with your sumsung service
sir, i have purchased a samsung side by side refrigerator on 12 october from SARGAM Indrapuram and a offer was going that if i buy this i will get a samsung tab. I paid the money and booked the referigerator. After i paid the money i was told that Tab will be delivered in 2 days time, but it is about one month when i call the sales team of the company theyare not giving any firm date as when the Tab will be delivered to us.
We are having a bitter experience with samsung and SARGAM.
vikas jain
PH. [protected]
I raised a complaint (Ref no. [protected]) on 23 Nov Samsung refrigerator. Three engineers visited and said a part has to be replaced and no update on the same even after 20 days. The refrigerator is less than a year old and the post sales service is very bad for Samsung. It was a wrong decision to purchase Samsung refrigerator.
Dear Team,

Kindly resolve issue with my refrigerator as water suddenly coming from freezer section drop by drop into downside.

Model no-RT26/2009, Type- Frost free, Gross volume -250 Ltr

you are requested to do the needful on urgent basis.

with regards,

Navdeep Sharma
[protected]
refrigerator dead
refrigerator dead
Dear Sir,
I have purchased a Samsung RT2735TNBBL in 2012. It worked for the following two yrs very nicely but now from last 2 weeks it is in non working condition. I have filed a complaint in the near by Samsung service centre and one of your staff had checked it too. He had found a part damaged and had said to replace it within two days but today more than two weeks have passed and nobody is coming from your company to repair it...All my food stuffs are getting spoiled. You please do the needy...

Thank you
I am from kerala. kottayam. Before a four months, I purchased a samsung refrigerator from my nearest showroom . but, now it is not working properly. it's cooling is not work. when I raised a complaint through my showroom, no actions are made for repair it. how can I get a solution? urgent action take for me.
a new fridge bought on 27th march- RT 33JSMFESZ. Temperature control malfunction. horrible after sales service.
cooling is not proper
please repaire it fast
Pls Check my refrigerator why do not cooling
i have purchase samsung refrigerator on april 2014 last year, model no. SAMSUNG REF RR1915TCAPX, but last month its ice box not working, & i complain customer care and company, and service engineer come to my home, he told me gas is finish and charges 1300 rs. fill the gas, but how can over the gas one year, i think defected piece selling samsung company,
Sir/Madam
I have purchased double door refrigerator of your company.
There was a bday party in our house and I have stored cake in refrigerator, due to the unknown defect occurred in refrigerator our cake get spoiled and everybody tasted it nd said that it's very bad. And there was very bad smell coming from refrigerator. many of other edible things also got spoiled which made us very ashame infront of all guests.
This is not the first time when I m complaining about the refrigerator.
that was never expected from a world famous brand.

Sir please take this a serious matter and help us out of this.

And sir please it is a request to Take action without any delay.
compressor is not worked

motherboard heat

samsung galaxy duos gt s5282 motherboard heat problems

Inverter fridge replacement

From 23 may 2016 waiting for fridge to replace from month onward itwas not cooling we purchase on 29 oct 2015. technician came and said copper pipe leak and i donot want it get repair

sameer mukadam [protected]
27/ S / 2
shivaji nagar
govandi
mumbai
Done ever buy Samsung. They are over priced and bad service.Better opt any other good company.
Samsung India Customer Care's response, Nov 12, 2018
Verified Support
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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