Samsung F480 Mobile Battery — Unable to receive the new battery

Address:

Thiruvananthapuram, Kerala

I purchased the mobile F480 in 2009, My battery went bad and therefore ordered new battery and charger from Samsung service center @CR complex Pattom, Trivandrum, Kerala on Jan 2011. Its been 3months and still im waiting for the delivery. Everytime i call, they say the load is at cochin. Im really frustated on the service with samsung, what is the point of buying or introducing new models when its too difficult to get the spare parts?

~Asima