Samsung — Failure to issue electronic coupon for Samsung Smart Duo Offer

Address:

Pune, Maharashtra

I had applied for electronic coupon for Samsung Smart Duo Offer (Serial Number- JAKY98FD3A3V7RP) on 17th July 2013. The e-coupon was supposed to be generated within 15 days. After 3 months, now the status is showing request rejected. When I contacted the customer care, they said that the Invoice was not proper. What does it mean that the invoice is not proper? Required information was uploaded on the website as well. In last 3 months, I contacted esupport and CEO office several reminders,just to hear that the issue has been forwarded to concern department for further review & action and currently they are looking into the matter and working on the same and I should wait for it. I want to understand what took so long to process this. Further,I am tired of writing emails to seek your attention to the inconvenience cause due to your negligence. CEO office has also failed to address this, hence I want to know the complaint escalation matrix. -- Best Regards, Sanjiv