[Resolved] Samsung — FAULTY MOBILE AND SERVICES | |||
HI I PURCHASED SAMSUNG GALAXY S DUOS ON 17.06.13 AND STARTED PROBLEM OF SWITCHING OFF IN EVERY 10-15 MINS AFTER 2 WEEKS O[censored]SE. I REGISTERED COMPLAINED TO SANTACRUZ SERVICE CENTER ON 20.07.13 AS NO SERVICE CENTER NEARBY AND SUBMITTED MY MOBILE. I RECEIVED FEEDBACK FROM SERVICE PERSON THAT THEY SOLVE THE PROBLEM AND RETURNED IT BACK SAME DAY. BUT NOW ON 22.07.13 THEY ARE TELLING THAT THEY WILL REPLACE THE MOTHER BOARD OF MOBILE IN 6 DAYS AND RETURN IT BACK. I REQUESTED SAMSUNG EXECUTIVES TO REPLACE MOBILE WITH NEW ONE AS IT IS A FAULTY MOBILE AND ALSO IT START PROBLEM FROM 2ND WEEK OF PURCHASE BUT NO ONE FROM SAMSUNG IS LISTENING COMPLAIN AND REQUEST. I THINK SAMSUNG MOBILE IS CHEATING THE CONSUMERS BY SELLING FAULTY MOBILES. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Its really unfortunate that a company like Samsung treats its customers in shabby way. Moreover a person like Aamir, called perfectionist endorses its products, but I think he has not dealt with the compnay and attitude of its employees.
I had bought mobile phone D- 780 (Dual sim) from hotspot, EOK in Delhi, which started giving problem after 5 to 6 months. On 08 Nov 2010, I had given the phone for repair to the Service centre in Ghaziabad. After a month I was told that, it cannot be repaired and will be replaced. I have spoken to the thier marketing department in Ghaziabad to Rajesh Mishra, etc. But its of no avail. They always say that the refund is under process.
Can anyone tell me how to proceed now. Should I go to the consumer court??
My email Id is :[protected]@yahoo.com
Nitin Singh
I had bought mobile phone D- 780 (Dual sim) from hotspot, EOK in Delhi, which started giving problem after 5 to 6 months. On 08 Nov 2010, I had given the phone for repair to the Service centre in Ghaziabad. After a month I was told that, it cannot be repaired and will be replaced. I have spoken to the thier marketing department in Ghaziabad to Rajesh Mishra, etc. But its of no avail. They always say that the refund is under process.
Can anyone tell me how to proceed now. Should I go to the consumer court??
My email Id is :[protected]@yahoo.com
Nitin Singh
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Samsung — Faulty mobile
I bought mobile phone recently of Samsung make (wave touch screen), the next day started it started giving problems, I got it serviced from the Samsung Service centre, Bangalore, BTM layout, more than 1 time but the same problem persist again and again. I want new handset because I fed up visiting again and again the service centreTHE SURPRISE THING IS THEY DONT HAVE THE LANDLINE (IN CUSTOMER COPY THERE IS PHONE NUMBER BUT IF WE CALL UP THEY WONT ATTEND THE CALL - I HAVE CALLED THAT NUMBER MORE THEN 20 TIMES).