Samsung — Faulty mobile phone device replacement

Address:

Ahmedabad, Gujarat

I have purchased samsung galaxy s4 mini mobile phone on 6/8/2013(dd/mm/yyyy). My phone is under warranty period. I was facing some software related problem with my phone so I went to samsung service center, they examine my phone and confirmed that it is software related issue and it will be done today only. They took 5 days to solve my problem and now they are saying that it is the problem related to motherboard. So demanded to replace the device but they refused to do it and said that we can only repair your phone, we do not have replacement policy. I explained them the whole scenario, I explained that it was you who said it was software related issue and now you are saying it is motherboard related issue, but still they are not ready to give me replacement of the pone.