[Resolved]  Samsung / Freshtech Ultima Refrigerator 345 L — replacement of coolpack support

Immediately after buying the product the coolpack support was found bent. Coolpack can not be put in place as it falls due to the bend in the side support (built-in defect, not due to use). Problem was coveyed to Samsung through the dealer (Lalwani, Chembur). Company representative came and saw. I was told that the part will be replaced free of cost the next week. It is already over by 2 weeks. I purchased the product on 12th April 2009, lodged the complaint on 15th April 2009 on realizing the problem. Dealer did not take note of the problem initially. After repeated request from me, he referred the the problem to Samsung. The rep came at the month end, checked and told that it will be replaced soon. It is already more than a month, since I have lodged the complaint. No progress so far. Please persue the matter.