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Samsung/ Front load washing machine — Poor customer service and ignorance of customer request
Hi ,I own Samsung front load washing machine.Its still under warranty period. for past 1 month the washing machine is not working. I booked a complaint with customer care executive. They advised that the service executive will come to my my home with in two days to resolve problem. But it took three weeks that too after the several follow up calls from my side. After all he dint fixed the issue but he assured the fixed the issue and call cutomer care number if nay problem occured. he dint have patient to wait till the one wash completes. the same problem occured again . I even raised another complaint and waiting for the service executive to come. These kind of worthless company's and services to be punished at any cost.Kindly take corrective action.
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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SAMSUNG FRONT LOAD WASHING MACHINE — WARRANTY SUPPORT
HiI bought one of the top model of samsung washing machin fully automatic front load in Oct 08 at Hyderabad, This machin has started giving problem since last month . I called customer care and logged complaint. Engineer reported twice and inform us the motor is not working and is not available in Hyderabad service center and will be delivered from Delhi..It almost more than 10 days ..No one replied us what happen to our complaint..I called many time to call center and same rutin answer we are getting.
My compalint number is [protected]...
I have all products of samsung and was prity happy about the service we got it in Mumbai ..But at Hyderabad its really pathetic experiance ..This machin cost me 34, 000/0 Rs and started giving problem within a year..Which is really painful...