Samsung Fully Automatic Washing Machine — Worst after sales service

I am having a harrowing time . . My washing machine broke down nearly 1 month back I had lodged a complaint on 12.01 10.vide complaint no [protected] After 3 days a person from Samsung came , examined the machine and said that he will return with a replacement of the panel that was damaged Thereafter we again reminded them 2 days later and again 2 days later.We were always assured that someone will turn up the very same day .But nobody has come or contacted us till date.