Samsung Galaxy - 3 Gt - I5801 — manufacture defect

prasantard

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I was purchased a mobile phone "Samsung galaxy3 (GT i5801)" on[protected], from the Mobile Store, Kandivaki west . After some day I found that Its GPS is not working properly, abnormal call disconnect problem, and very poor battery life. Then I send the phone to samsung service center situated at andheri west in the name of mobile cool service. After keeping my phone for 7 days they return me the phone with the same problems and with an added problem of poor wifi connectivity. Again i have submited the phone in their service center and they kept my phone for 13 more days. After this i Found that my problems were not resolved. After a lot of talk with so many persons of samsung, finally they were agree with two condition either replacement or refund. But the replacement will take minimum 75 days and refund will take minimum 90 days. Finally I agree with them on refund condition Because I don't have any other way. But 90 days time period is too much how could I manage it.

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Comments

shan143in

samsung I5801 — Poor response

i am purchased one of samsung mobile i.e. galaxy i5801- vendor name mobile store, 18-9-10, i am facing problem with pattern lock, i am handed over to hitech mobile service centre of samsung authorised mobile service centre, - mobile given on 9/10/10- stille there is no improvement on my request, very poor respoonse of service centre no body will give the correct picutre, and i asked the consumer care centre one person will give the one no souther region mr.sivakumar, [protected]- that idot will not pickup the call till i tried 1000 times.-

krishna.dsvv

from Mumbai, Maharashtra

Hi use right to information act and ask for the time limit of replacement or refund. I think it would work and also claim for compensation if you want.

er_dpatil

from Mumbai, Maharashtra

Samsung Galaxy 3 — galaxy 3 defect

I purchased the galaxy 3 in the month of dec-10 and now i found out one problem with the divice.
whenever i m listning to the songs and incoming text message comes then the song gets automatically stopped and it doesn't start again and i need to restart the cell for listning to the songs again. I came across this problem many a times.........and also the cell takes too long for opening any apps or just opening the contacts list or messages.....

karthikvaish

from Bengaluru, Karnataka

yes I am karthik from chennai i am also having the same problem. i have brught my mobile just 2 months back but its battery performance is very poor and net connection also not satisfactory.