[Resolved] Samsung Galaxy Ace — Samsung galaxy ace | |||
To Whom it may concern, I purchased recently Samsung galaxy ace from the showroom mentioned below. Samsung showroom Shri jagdish Electronic Pvt. Ltd. F/32, R-City Mall LBS Road ghatkopar (W) mumbai-4000086. The problem I faced is described in trailing mail below. Which I have copy pasted from mail to the above mentioned show room. They never sent a confirmation reply against the receipt of the mail. But they received it which they said when I asked in person in the shop. Now I explained them (as much I have learnt electronics in my career) that it may have hardware problem. Take your time and check against hardware also. But they assured that it's not. They updated and formatted the software and things were ok. But after 3-4 days is started again. And this is happening today and I am taking it to them in the same condition. Because they will never believe; as their technical expert is more than technical expert(as they think.) and they said if problem persists. They will again repair. Dear Sir/ Madam… I don’t want to mobile R & D to be subject of technical revolution. Please Do the needful . it costs me also in time and money to go a place which is not on the way to home and office. I am not marking cc to('[protected]@jagdishelectronics.com') the showroom because them; I don’t know which way take this things as. But it's more than frustration for the thing which I bought. reply on my mail id [protected]@lntecc.com Regards, Amit Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
1 Comment | |||
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I contacted to customer care center they told me to update the firmware software to solve this problem.Even at the same time they did it, but it couldn't help me.
This is really disappointing to me because every time i use to listen the music and marking my device in not working properly.
This is really-really disgusting that customer care persons are making excuses instead of solving the customer issues.
This is not a business what Samsung is making with customer. Definitely everything going to sink with this type of business.
Please contact me([protected]) to solve my problem I want to solve this ASAP.