Samsung Galaxy I9000 — Product Replacement

Address:

Hyderabad, Andhra Pradesh

Hi,



I had bought a Samsung Galaxy I9000 on 4th April, 2011. EMI Number - [protected].



From the point this mobile was bought it has two problems- 1) Many a times when an incoming call comes, the cell is ringing but the display is completly blank, the display just doesnt work, so the calls cannot be answered. 2) Many times while using the cell normally, the cell gets stuck, then it goes blank for 2mins and then automatically gets restart.



I took this cell to abids service centre in Hyderabad City, those guys updated the software and returned it back. it worked fine for few days but then later once again both the problems started once again.



I took this cell this time to Basheerbagh service centre in Hyderabad City, there the Head Mr.Karthik personally reviewed it. He said that there is a problem with the sensor, so he replaced the sensor and returned it back. This time the cell worked fine for 1-2 months but later the second problem once again started.



So I took it once again to the Basheerbagh centre and this time also Mr.Karthik updated the software and gave it back to me. The Bill no. was [protected]. When i took the delivery of the cell this time I spoke to Mr. Karthik, the ASM Mr. Sunil and many people at the call centre from the supervisor Department (Mr.Vipul especially) and following was my arguement



"Considering that my warranty was to finish in few days (4-5 days i.e on April 3rd, 2012) my concern was that what if the cell starts giving me the same problems once again in few days, will the company provide the free service even after warranty considering that the cell has been brought to the service centre thrice under warranty period and no permament solution has been provided to me. Or will the case be that the warranty has finished and company will say that there wont be any free service, if thats the case that means Samsung just provided me some temporary solution for thrice to me under warranty period and some how completed the warranty period. just to say later that now they cant help as the warranty period has been finished. Is it my fault that the company could not provide me a proper solution to the problems under the whole 12 months warranty period inspite of servicing the cell for thrice. Who wont expect an replacement of the cell which could not be repaired through three servicings."



Listening to this arguement Mr.Vipul said that he will get back to me after speaking to Mr.karthik, Mr. Sunil and other concerned people. Mr.Vipul never got back to me. I called up soo many times at the call centre to speak to Mr.Vipul, but then he was never available, so I raised soo many call back request through other supervisor i.e Mr.Kirshnan, Mr.Arvind. but then also he didnt get back to me, Finally I spoke to Mr.Arvind he promised that he will provide me some solution. He asked me to speak to Mr.Sunil. Mr. Sunil and Mr.Karthik said that they will provide me one more month of warranty. It was a commitment given to me. But till now Mr.Vipul didnt get back to me.





But the results were horrible after the cell was serviced this time. Just after 5-7 days of repair i.e today on 3rd April, 2012 in evening (around 6pm) the cell started giving problems but the worst thing was it started having both the problem once again. So at that moment itself I called up Mr.karthik but he didnt answer then I called up Mr. Sunil , the ASM he said that he will get back to me. I called up Mr.Sunil once again, he asked me to take the cell to basheerbagh service centre tomorrow (i.e 4th April), he has promised me that the service would be provided under the warranty only.



I demand an replacement of this cell now as this is the fourth time I am taking this to the service centre.


Regards.

Amit Kumar Jain.