[Resolved]  Samsung Galaxy Note 2 — Serious Issues found on Galaxy Note 2 Hardware

Address:

Chennai, Tamil Nadu

Dear Sir

This is regarding the complain ref number - [protected] registered with your company, Details of the Phone are, Galaxy Note 2 N7100, with IMEI NUMBER [protected]/01 Purchased at Chennai on 18th day of March 2013.

I have heared a lot about Samsung phones and decided to switch from iphone 4s to Samsung. This is my first phone with Samsung and i chose to go with the best model available till date i.e Galaxy Note 2. I had started receiving problems with my phone within 30 days of its purchase. The incoming and outgoing calls were not audible both to me and to the caller. Presuming it as a network error i have replaced the sim card but still the problem remained the same. This error effected badly on my business as i missed many important calls. Then the service centre guys took few more days to analyse the issue and found the motherboard to be defective. It was very disheartening that the topline phone’s hardware could be so poor that the board has to be replaced in the earlier stages of its life. I have asked for the replacement of the phone itself but was denied as per company’s policy. Since i understand that the technical issues and errors can happen to any electronic device, So respecting companies’ policies i made up my mind and agreed to move on with the repaired phone and started using it.

To my shock the phone’s LCD started showing poor colours and lower brightness. As i belong to advertising field, It affected badly on my business presentations. Again i had to cancel all my meetings for the day to rush down service centre. This time the LCD is found to be defective and they agreed to replace it in few days time.

Since this is second major issue within 5 days of first repair i have lost the faith on entire servicing process and genuinely asked for the replacement of Phone but again i was given cold reply of denial on the grounds of companies policy. Does Samsung’s company policy is meant to let consumer suffer for the poor quality of the hardware that once its opened for repair causes the other components to malfunction? Do i need to keep using a sick-repaired-sick ever phone leaving my precious time rushing to service centre for the rest my life?

Mr Anubhav Sud from customer care in cold words denied any help other than repair and he was keen to know whether i am selling this off so that this call can be closed . By the entire suffering and the unfair treatment experienced, I am provoked to raise my concern through online consumer right forums, social network and media as much possible to safeguard future buyers aware of such rude treatment before they make their mind to buy any Samsung products. To put it in a nutshell i humbly can say i am totally not satisfied with the samsung service, I would rate it poorest because o[censored]nfair customer care response plus the worst hardware & service quality.

Seems Samsung’s company policy is made in such way to suit their own interests rather than the benefits of victimised consumer? Its widely accepted fact that the standards o[censored]S based companies like apple’s policies are always proven for the benefits of its users more than the companies own interests. Kindly make us believe in Samsung’s fair policy to restore the faith back on it. I hope Samsung proves the worldwide favourite consumer electronics company in terms of customer satisfaction.

The excitement of buying and using brand new model for a fancy price is totally worthless when the phone is serviced back-to-back for major faults . It also eats up lots of time to get it serviced beside the apps and other data losses. The micro sim doesn’t allow to switch back to any other common model as standby. I humbly request you to address my concern seriously and provide me peace of mind by REPLACING the HANDSET at an earliest.



Thank you

Regards

Ajay Jain

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