[Resolved]  Samsung Galaxy S2 — I9100G mobile handset in I9100 box

Address:

Bangalore, Karnataka

I had purchased a 'Samsung Galaxy S2' mobile on 1st January 2012. Before buying i had read all the reviews about I9100 handset I felt good then and purchased it from PAI mobile in Bangalore. I was getting used to it for a week and noticed it was lagging when in use and mobile was hanging at some times. I had showed it to my colleague who is also a Galaxy S2 owner. When he compared with his he found that my model is infact I9100G not I9100! :(

I immediately checked the box and it was written as I9100 and IMEI number was same in the box and phone. I'm confused and felt cheated because there was no mention of I9100G model name anywhere in the box except you unpack and switch it on the phone and check by selecting 'About Phone'. Also the hardware was used in the I9100G is lower when compared to I9100. Especially when you play a 3D games my model is not good.

I actually wanted to buy I9100 and not I9100G.. Now I'm not sure how to exchange this model to I9100 because Samsung is not mentioning which box has actual I9100 model and all the box looks the same.

Samsung! I trusted you for once and all gone! Why did you guys do this India only? whereas in other Asian countries atleast it is mentioned in the box with correct model number. Moreover when you change the hardware, is it not fair to be highlighted and mentioned to the customer? rather than releasing it in the same name and cheating the customer?

Also people please guide me to what steps can I take to get the replacement for my phone with I9100 model?

Regards,
Muthu
email:[protected]@gmail.com