[Resolved]  Samsung Galaxy S4 — Screen damaged in 1 month & refuse warranty repair

Address:	Pune, Maharashtra
Website:	www.samsung.com/in/#latest-home

Dear Madam/Sir,
I purchased a Samsung Galaxy S4 costing 41,500 INR on 1 May 2013. The display of the phone stopped working (LCD Screen gone blank) on the morning of 30 May 2013. Exactly in one month the display is damaged. We went to the Samsung center and asked them for warranty repair however they have refused to repair it warranty by claiming it as physical damage (damage that we has been caused to the phone by our usage).
We were asked to pay 7500 INR to repair the damage.

Later I wrote a complaint to their Head Office stating that we have not caused any damage to the phone and if just by using the phone and keeping it in the pocket it can get damaged than the phone is not worth the amount we have paid. So they agreed to give a discount of 2500 rs on the repair cost, so we were asked to pay 5000 to repair the damage for which are not responsible at all.

I do not trust the phone anymore as it can get spoilt again next month and we will have to keep paying 7500 INR again and again which is not fair.
We want them to get it repaired in complete warranty.

I request you to look in to this as this.

Kanishk Jadhav
Karvenagar Pune
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