Samsung Galaxy Sii - I9100 — Mobile getting hanged

Address:

Karnataka

I have purchased a Samsung mobile phone, model no Galaxy s-II i9100 on February 25, 2012 from Spice Retail Limited. Within two days of purchase, the phone has proved to be of immense disappointed and is getting hanged. Specifically, while listening music, out of nowhere the phone starts throwing a harsh sound and automatically the screen turns blank, requiring immediate reboot. Also, while on call, the line automatically gets disconnected and the phone needs immediate restart.

On visit to the vendor (Spice retail), he has requested to obtain a document from samsung service centre for exchange of phone.

It is my sincere request to accept this complaint and please do the needful to enable the vendor (Spice Retail) exchange my phone with any other phone (other than Samsung Galaxy s-II).

Awaiting an early response from your end.

Kind regards,
Rahul