[Resolved]  Samsung / Galaxy Tab — Irresponsibility of Samsung Service Center,Patna

Address:

Patna, Bihar

I am Namita Sinha from Patna, Bihar,
I have bought Samsung Galaxy Tab (P-1000) handset from an authorized dealer of SAMSUNG whose address is Shop no-17, Maurya Tower, Maurya Lok ,Patna-1 ON 30/06/2011. Which detail is as
Invoice no. - 3261.
Model Number - P 1000
IMEI - [protected]
Model Name - Samsung Galaxy Tab
Price - 25800 INR.

After using this handset for 40 days only. It created me problem. The problem is regarding charging. It was not storing charge. when i was using that handset with data cable connected with PC or Laptop. then it was working but without external power it was not working because it is not storing charge.

Regarding this problem i went to Authorized Service Center of SAMSUNG situated in ASHIANA GALAXY, EXHIBITION ROAD, PATNA on 11/08/2011. they told me to come after two days. when i have gone there on 13/08/2011 then only the Engineer touched that mobile first time in front of me.and after 1 hour told me to come after 3 days which was 16/08/2011.

when i reached there on 16/08/2011. He told me that there is some problem with main board of the Handset, and we do not have board this time so we'll have to fetch it from from company and regarding this we are forwarding mail and doing all the aspects so you can come on 23/08/2011.
this time i have gone there 24/08/2011 means today at 3'o clock.

Then again they asked me to come after 1 day. now i got irritated. then the representative told me to meet Manager , when i met him then he asked me to come at 6'o clock.

Again i went there at 6 o'clock then my mobile was not ready and when i asked them that when would i get my mobile back then they told me that we cant give u any particular date, even manager asked me do whatever i want. and asked me to make a complaint on consumer forum and other things which u can.

I have bought that mobile for my uses not to keep that in service center for infinite time they are not giving me any particular date and not behaving gently with me.

I have been suffered with this problem for 15 days now please do something for me.

In the waiting of good response,

Namita Sinha
[protected]
Patna