[Resolved] Samsung Galaxy Y Phone — Complaint against a fraud Shopkeeper(SHIPRA INFOTECH(60,62 Angana Market,490,M.B Road,Birati,Kolkata-51) and SAMSUNG CUSTOMER CARE

digantaguha

from Kolkata, West Bengal

Address:

North 24 Parganas, West Bengal

Respected Sir,

Myself Diganta Guhathakurta from Birati,Kolkata-51.I have purchased a Samsung Galaxy Y phone(IEMI[protected]) from the shop SHIPRA INFOTECH(60,62 Angana Market,490,M.B Road,Birati,Kolkata-51) which is near by my home on 9/11/2011 against rs.7200.But from the very beginning of the date of purchase i am facing the problem just same as a phone used of 3 years or more.And now my phone is almost a useless one without voiding even guarantee period.

I have visited SAMSUNG CUSTOMER CARE(272/2,Dumdum Cossipore Road,Kolkata-700030,Phone number-[protected] and email address is support.[protected]@samsung.com) as per norms on 24.09.2012.I have informed them about that problem.I don't know what did the do,but on that time after their repairing the phone was ok just for 4 days,but after returned back with my phone today on 24.09.2012 the same problem and some more problems occurred. They have unnecessarily asked me to change my memory card.So i have replaced my old memory card and purchased new one for rs.250/-,,though i knew that my old memory card,which was given with my handset during purchase was ok,,because i placed my old memory card in another phone before going to SAMSUNG CUSTOMER CARE.It was quiet ok. But as there proposal i have changed my memory card for rs.250/-.But once again from today my phone is not taking start.Presently my handset is now dead.

Sir,I am really helpless.What can i do in this kind of situation.My phone is really essential to me.please help me out for surviving from the forgery of the said mobile shop.and Samsung customer care.Please save me from this fraud mobile shop SHIPRA INFOTECH(60,62 Angana Market,490,M.B Road,Birati,Kolkata-51) as well as SAMSUNG CUSTOMER CARE(272/2,Dumdum Cossipore Road,Kolkata-700030,Phone number-[protected] and email address is support.[protected]@samsung.com).
I am begging your kind co-operation.

Regards,
Diganta Guhathakurta

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Jul 3, 2016

Complaint marked as Resolved

My problem is resolved.The main thing is that when Public put my name in google and make a search the entire address of this shop is visible.I did not want my complaint should be visible by everyone along with address.So kindly withdraw my complain or make it private.I have made a complaint for resolving my issue but it is really more problematic for me.Will you make it private so that my complaint cant be visible publicly in Google or It will be a matter of a great fix for me.Kindly take a necessary step regarding my messege.