[Resolved]  Samsung Gt - E2120 — not responding

Address:Visakhapatnam, Andhra Pradesh

sir,
I had bought samsung mobile model no GT-E2120 dated[protected]..
After working 2 months, it got dead and not at all working from the date[protected]. so i bring it to the service center located near Maddilapalem.
they checked it and took it . (WORK ORDER NUMBER :WA[protected]).
After one month, they replied that, you will get cost of the money back in 15 days (AFTER 1 MONTH THEY SAID) and collected all the accersories and bill of the mobile purchased and left Work order form with me
It is over 2 MONTHS from the date i given and i didnt get any response from you.(HOW WORST YOU ARE PROVIDING THE SERVICE TO THE CUSTOMERS)
I request you to give my money back with in one week otherwise i need to proceed legally.


with regards

K.Ganesh Kumar,
+91-[protected]
+91-[protected]
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Aug 13, 2020
Complaint marked as Resolved 
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Samsung-E2120B — Not turning on

i have bought a new mobile Samsung E2120B in Wave tell. with in a month i got the problem of mobile not getting on. i approched Wavetell and they forwarded me to Velacherry samsung service centre. there they changed the software and was working fine for two days. after that i got the same problem and now they forwarded me to Tambaram Branch Samsung Mobile India. I logged my complaint and was waited for one month. but i didnt get any response of the status. instead i was asked to come 5 times to the centre in person. after that they said that they have changed the board. but after 2 days i am getting the same problem. now i dont know where to approach. What to do of buying the useless mobile?

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