[Resolved]  Samsung Gt S - 5670 — unsatisfactory services and harassment

Address:

Patiala, Punjab

sir i have recieved handset galaxy fit(s5670) after replacement on 19th august for which i registered a comlaint on 20 of july 2011.but im not at all satisfied with the service provided.I bought this phone on[protected].firstly i faced a problem with this handset,that it showed blank memory card.
so i went to MR. HARPREET SINGH service manager of XPERT COMMUNICATION.he told me that they will have to change the motherboard(which he use to say to each and every person who comes) and told me to wait for maximum 12 days.after 12 days when i went to him,he said that process is going on and asked me to come the 3rd day.but he repeated the same words on that day also.and i[censored] ask him that why process is not being done fast he says TOO RUDELY that this is company's work and he cant do anything regarding it.
everyday i went to him or made him a call BUT each time he said that when cell comes he will call me..and this whole changing of motherboard took 21 to 22 days.so u see i was without phone for 22 days.calling him number of times and talking for several minutes and visiting him again and again RESULTED IN HUGE COST TO ME..
but still i was quiet that i have got my phone..but who knows-the cell showed me the same problem again.and evenmore, numerous other problems like it used to hang in such a way that u r forced to remove battery,while attending a call automatic switchoff,repeatedly sound went off while listening music,screen used to blackout itself..and many more(dont know what kind of motherboard he changed).
In view of all these problems i went to HARPREET SINGH and requested him to change the handset(it has been only two months since i bought the cellphone-out of which for 22 days handset was with him).BUT he said let me change the display and other number of things and didn't agreed to change the handset.
SIR i can't tell u that for requesting them to change the handset how many calls i was forced to make.NUMEROUS times i called customer care,they didn't gave me the right direction.i was harassed for 10-15 days by them.FINALLY I GOT CELL NUMBER OF MR. ARVIND(patiala samsung service head) and talked to him regarding the case.then mr. HARPREET agreed to change the handset.
he told me to wait for 15 days till the handset gets changed.as said after 15 days i went to him.but again he remained BEATING AROUND THE BUSH..he used to say ur set is coming tomorrow then day after tomorrow and so on..i made him number of phonecalls and no. of visits.Either he didnt picked up my call and even if he does so,then he said that when phone comes he will make me a call..i also asked mr. harpreet to provide me some other handset but he also refused to do so.
SIR for these 20 days i borrowed a BLACK AND WHITE handset from my friend(using which in front of others is a matter of great insult).so now i called customer care but they transferred my call to technical department and people from there told me that they r not responsible,the service centre manager is responsible.on the other side MR. HARPREET SINGH told me that he can't do anything regarding this but company will do..so i was in a very pitiful situation..finally i got my cellphone after 32 days and in between all this i was to go to service centre for about 15 times.
now SIR PLS U SEE how i have been harassed....in such a busy schedule talking several times to mr. harpreet,to customer care and repeating the same thing everytime,visiting service centre again and again..now keeping in view my expenses on numerous phonecalls,expenses of visiting service centre n times, harassment and mental agony and sparing time out of my busy schedule, I WANT the Company must COMPENSATE me for all these sufferings...as i have not started using the cell yet and it is still sealed..pls u either provide me with a better and more sophisticated handset(with android os) or else u refund me(i buyed cell for RS 10,300) so that i can go for some OTHER BRAND because after such harassment and bad experience i can't continue with samsung anymore..
from-
ricky garg
[protected]
147001
patiala(punjab).