[Resolved]  Samsung / Gt - S5620 — Service center is not solving my problem in warranty period

Address:

Haridwar, Uttarakhand

Hello sir
I have mobile GT-S5620. My mobile phone was not working so i had given it to Samsung service center(roorkee). They told me that that chip was not working so it will get replaced. But after almost one month they returned my phone without repairing and said that head office of samsung is not providing resources to them. I have mailed my complaint to customer care on 15-10-10. My phone is in warranty. Customer care gave me number of one officer of samsung Mr. yogendra Singh. I had talked to Mr. Yogendra singh Rawat. He told me too again register complain.I had registered my complaint again on 21-10-10.After making so many calls too him, he told me and given me in written that your mobile will get replaced within 15 days on 15- 11- 10. But now he is just giving me excuses "Your mobile phone arrived at Dehradun you will get within 2 days". But still i didn't get phone. When I told him that i will go to consumer court he told me that then you will never get either phone or money back.

Please help me
Regards
Vikas Tripathi
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