[Resolved]  Samsung — New Split AC 1 ton-Under Warranty..no mechanic visit after complaint lodges

Address:

Gurgaon, Haryana

I have lodged a complaint 3 days back in samsung call center , i have a complain no. too"[protected]", i was told by executive on first day that i would be given a call on same day regarding the time at we would get mechanical visit, it’s still under warranty, i told during my conversation the possible reason why it was not giving no cooling, they sent a mechanic after extensive follow up on 3rd day, but he just visited the place, didn't do anything, said it’s a leakage of gas and he is not of that division to fill it up, so he will send someone and give a call, this is my fourth day running, with no calls nothing. i kept calling " Mr Yogesh" who pretends to be manager of Samsung service center, in Gurgaon,( sounds completely like a office boy), his line always goes busy and he never answers, no matter even if you try calling from different no's to get hold of him. His no. is "[protected]" and he has one, equally efficient guy named " Deepak" who calls him as supervisor , whose no. is "[protected]", which he never answers. Its absolute ignorance to customers, without a clue where do they go..FEEL LIKE COMPLETLY CHEATED...when they hear company like LG gives calls to customer, if they need service, whereas company like samsung even after lodging a complain and making follow up numerous times are extremely insensible to customer problems..."POST SALE SERVICE IS VERY POOR"...I would not give up..i have decided i will fight it out... either the company doesn’t know it, may be its outsourcing its post sale services & is extremely ignorant about the functioning of these franchise holder.. my AC has just been used for 3 months..and its still under warranty, that I purchased from Xcite corp, Gurgaon. “Word of mouth” plays magic for companies.. I was fooled, but will ensure that I don’t let other people fooled….money which we spend is hard earned money..we shouldn’t give it to fraud people.