[Resolved]  Samsung Guru E1410 — poor service

sir,
i got a samsung guru e1410 mobile as a bday gift from my sister on may month this year,after one month the phone started getting switch off automatically.then i gave to a service centre in trivandrum they told its the problem of software they try to reload that and said that its not accepting the software after one moth they told they vil send the fone to cochin to repair,again it tuk one month now they are telling its board is having the complaint and the fone is send to bangalore,its unfortunate to see that a reputed firm like samsung is having poor service and the time delay they are causing.kindly give me a feed back about wat shud i do to get my mobile back as soon as posssible