| Address: | Ahmedabad, Gujarat |
Last year I bought a samsung mobile phone for my father on his birthday. As I have used many samsung phones in the past.
3 months before the warranty ends, it had a minor problem, whenever I transfer a file to that mobile phone through bluetooth, it received that file and when the download completed it showed a warning that the file format is not supported and did not save the file, that's the only problem we had.
We gave the mobile phone to samsung service center at C. G. Road, Ahmedabad India. I am myself a software engineer and from my knowledge, the way, the service center guy explained me the problem in my phone, I was sure that he is stupid and does not know "what a mobile phone is", still I had to give my phone to this person as it was authorized service station of Samsung. They took one month and I got my phone back, the software was changed, I don't know what they did with it but the wallpaper was scratched, the menu icons started appearing scratched sometimes. It somehow worked for two months and just after the warranty period ended, the phone is dead! Now when I visit the service center, they say that circuit is blocked and I will have to pay 2000Rs for repairing a phone that I bought for 3100Rs one year ago. And that too repairing will be done by people who probably do not know what is the difference between mobile software and hardware.
If you buy a samsung phone, please don't think there is a warranty, it is same as buying a China phone.
Mobile details:
Samsung Guru E2130
Serial No. RD9SA13278P
Dealer details:
Permium Services
FF 3/101, SARTHAK II, OPP. ACTIVA SHOW ROOM,
C.G. ROAD, AHMEDABAD. Was this information helpful? | 
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