Samsung — Handset Hangs a lot

Address:

Giridih, Jharkhand

Dear Sir/Mam I have bought a new Samsung Galaxy S Advance(GT 19070) phone on[protected] from a retailer of our locality in INR 14,200 and the reason behind choosing this model are as follows : 1) Latest Andriod Version (Jelly Bean) 2) AMO Led Screen 3) IN Budget But after purchasing i went to '' Authorised Service Center '' M.G TELECOM REPAIRING CENTRE Near S.B.I,Shanti Bhawan Road, Makatpur,Giridih Jharkhand asking to update it to J.Bean and they did but after that update my phone hangs a lot means i can`t even perform the simple tasks with the help of this phone not even receive a phone call or make any, so i went there again and they said ok we should downgrade it to base version means old version of Andriod so the hanging problem will be solved but what i am saying is why would i use that old version when i had only bought this phone because it is up-to-the-date and believe me the last time i was using that phone it was downgraded and yet it hangs but now i cant let it be as it is, i have paid for that because i want to use upgraded phonee not to use older so please help me i have got 2 of the copy of the job sheet which was given to me in exchange of that phone and unfortunately i didnt kept any records of earlier, in the last 2 month i have visited samsung care 4 times but yet my problem is not solved so please guide me what should i do? and wait horror story does`nt end here my phone which belongs in my pocket is in that particular facility from[protected] because it charges automatically and of course because of it hangs a lot and when i went to get it back on 14-09-13 they were delivering the phone with broken L.C.D and when i refused to accept it they said it was cracked since you have got this one on 09-09-13 but when frustrated me showed the copy of job sheet they believed that it was not my fault because there was no mention of any broken L.C.D on that job sheet and it`s all common sense when it is broken from inside how can i do it for doing so i have to open the handset and if i were done that they don`t accept it but finally they agreed to repair and the committed that they will deliver my handset on 18-09-13 but not on voice they just said so,so can you please help me get what i have paid so and i am sick and disturbed by the experience i had being a customer of Samsung please help me out. Alok Sharma Boro,Giridih Jharkhand [protected]