[Resolved]  Samsung / Handycam — replacement of lost battery

I had given my samsung handycam- model VP- DC 175 WI/XTL, Sl. no. AC516VKP70017R for repair as it had some fault in booting the system and some DVDs couldnot be finalized in the system. It was given at Tejas Services, Samsung services centre, #509/2, BK street, Devraj Mohalla, Mysore-570024, PHONE[protected], on 25/3/09. It was given along with its accessories battery(no. 07070706H) and adopter. The handycam was sent to Bangalore and the complaint was addressed and it cameback after a month. However when it was returned the battery was misplaced. The head of the service centre Mr. Amarish promised that he will find and return it. However even after 1 month he couldnot trace it. After prolonged pestering he promised he will reimburse the money if I buy the battery from outside market. Unfortunately being in a authorised Samsung sales centre he could buy a spare battery. I bought from a nearby electronic shop and produced the bill to him. However the amount was exhorbitant compared to the company cost. (Rs.650v/s 1800) Hence he refused to reimburse, and he said he will get it from the company. even after 6 months he has not even bother to call me and tell me what is the position.I herewith enclose the costomer copy of complaint voucher which the service centre is supposed to take back when the product is delivered in a satisfactory condition.
I greatly regret the callous attittude of the authorised service centre and i want it to be adressed immediately. For me buying a another battery for rs. 600 is not the problem but the problem to be addressed and customer should be given respect.